Problems with the Liffery Sidebar login? #
“I landed on a website, I saw the Liffery Sidebar tab… but on the login form it displays a message about cookies“
You when loading Liffery Sidebar
If this sounds familiar to you, then the chances are that your browser configuration needs some attention. Your browser could be preventing Liffery from being able to identify you when on a website that is not https://www.liffery.com.
It is all to do with browser cookies which are explained here.
How to fix the problem – iPhone Safari & Firefox #
For iPhones using Safari there are 2 options and both only need to be done once:
Option 1:
- Load the Liffery Platform
- Log into Liffery while on the Liffery platform.
- Return to and reload the shop’s website; you will be able to now use the Liffery Sidebar.
Option 2:
You also have the option to allow all cookies, however, this will allow advertising cookies to be created without you knowing so please only continue with this option if you are happy for this to happen.
- Load the settings for Safari.
- Turn off the setting which prevents Cross-Site tracking.
- Return to and reload the shop website; you will be able to now use the Liffery Sidebar
How to fix the problem – other browsers and devices #
Fixing this issue on depends on the browser you are using, and the setting you need to look for is “cross-site cookies” or ensure that your browser does not block cookies altogether.
By permitting your browser to use cross-site cookies, you will allow Liffery to identify you when on a website with the Liffery Sidebar. When Liffery can be sure you are you, it can load items that belong to you.
(For the Apple Safari browser on iPhones please see above)
If you cannot find a setting in your browser to control “cross-site cookies”, you only need to ensure that cookies are not blocked. Below is a list of links to support pages for some of the popular web browsers to help:
| Browser | Information |
| Brave | https://support.brave.com/hc/en-us/articles/360022806212-How-do-I-use-Shields-while-browsing- (This is an advanced browser specialising in security) |
| Chrome | chrome://settings/cookies (The world’s most popular browser from Google) |
| Edge | https://support.microsoft.com/en-us/search?query=enable%20cookies (Microsoft’s new internet explorer) |
| Firefox | about:preferences#privacy (A free and open-source web browser developed by the Mozilla Foundation) |
| Opera | https://help.opera.com/en/latest/web-preferences/#cookies (A Chinese browser based on Chrome) |
| Safari (Mac) | https://support.apple.com/en-gb/guide/safari/sfri11471/mac (The default web browser on MacOS) |
| Other | Please get in touch with our support team: support@liffery.com |
If non of the above helped, please do get in touch with our support team and they will be happy to help.
